- HEAVY METAL COLLECTION
We ship USPS 2-3 Day Priority on all website orders, unless FREE SHIPPING is selected as an option. FREE SHIPPING ships USPS First Class, which usually delivers within 2-5 days from the date of shipping. FREE SHIPPING is currently only available on 2 or fewer t-shirts (excludes hoodies, long sleeves, thermals, etc.). Most orders ship within 1-2 business days from the day you placed your order, as long as the item is in stock. Once your order has shipped, you will receive an automated e-mail confirmation that contains USPS tracking information for your order. If an item in your order is out of stock or part of our print-on-demand service (ALL personalized orders and select MARVEL and CORE products) your order may take 3-5 business days to ship.
HOW DO I TRACK MY ORDER?
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
WHY DID YOU CALL OR E-MAIL ME TO VERIFY MY ORDER?
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, We will call to verify your information.
HOW DO I CHANGE OR CANCEL AN ORDER?
To cancel an order you recently completed, please contact customer service at 866-969-8287 or email us at firstname.lastname@example.org. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. Some in-stock orders go out the same day as placing the order. As a result, we cannot cancel or change an order once it has entered the shipping process.
WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, Mastercard, Discover, American Express and Paypal.
ARE PURCHASES ON THIS WEBSITE REALLY TAX FREE?
The US government requires us to collect sales tax only from states where we have a physical office. Currently, that means California only.
IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?
Yes, The invoice is always included in the package for return/exchange purposes.
All US/ International returns and exchanges must have an RMA number to be accepted. To Get an RMA number, either request a return or exchange through your account at RedChapterClothing.com or call 866-969-8287 and request an RMA number. You can also e-mail our customer service department at email@example.com.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Please either request a return or exchange through your account at RedChapterClothing.com or call 866-969-8287 and request an RMA number. You can also e-mail our customer service department at firstname.lastname@example.org.
We do not accept returns on DISCOUNTED or SALE products, but we do accept exchanges for other products and/or store credit.
All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.
Merchandise received after 30 days will only be accepted at our discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
Please use the most economical shipping method for your return. We do not refund you for shipping expenses.
WHERE DO I SHIP MY RETURN/EXCHANGE?
Please write your RMA number clearly on the outside of the box. Include the packing slip with the RMA number written on it in the box, and return to:
Red Chapter Clothing Company
1600 S Anaheim Blvd
Anaheim, CA 92805
HOW SHOULD I SHIP MY RETURN/EXCHANGE?
Pack and seal your box securely, in the original package if possible. Please write your RMA number clearly on the outside of the box and on the packing slip. Please include the packing slip in your box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Red Chapter Clothing is not responsible for return merchandise lost during shipping. Packages must be returned prepaid. We do not accept COD.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once your package has been received, your refund or exchange will be processed within 7-14 business days, and in most cases much sooner. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institution's policies may result in a non-sufficient funds charge if you are executing a return/exchange.